REFUNDS & RETURNS POLICY

Please check your delivery carefully on arrival and notify us of any shortfalls as soon as possible.

If the items are in their original packaging and un-used please return them to our office address within 14 days: –

Glassjacks Ltd, Office: 29 Field View, Knightwood Park, Chandlers Ford, Hampshire, SO53 4LJ.

Alternatively, we can arrange for the items to be collected from you.  Our collection charge is £22.00 or 20% of the value of goods. (whichever is greatest).  This is not possible on any special-order / ordered in items, unless they are damaged or faulty.

Please Note: a restocking fee may be incurred for some catering products and large or bulky items. Dishwasher racks are non returnable and we cannot expect returns on custom made or bespoke orders.