Please check your delivery carefully on arrival and notify us of any shortfalls as soon as possible.
If the items are in their original packaging and un-used please return them to our office address within 14 days: –
Glassjacks Ltd, Office: 29 Field View, Knightwood Park, Chandlers Ford, Hampshire, SO53 4LJ.
Alternatively, we can arrange for the items to be collected from you. Our collection charge is £22.00 or 20% of the value of goods. (whichever is greatest). This is not possible on any special-order / ordered in items, unless they are damaged or faulty.
Please Note: a restocking fee may be incurred for some catering products and large or bulky items. Dishwasher racks are non returnable and we cannot expect returns on custom made or bespoke orders.